- Are you sure your older clients understand what you’re trying to say to them?
- Are you sure you understand what your older clients are trying to tell you?
- Are you aware of the physical and psychological barriers that affect how effective you are when speaking with your older clients?
- Do you know how to overcome them?
Communicating clearly with older clients is crucial to a successful business relationship. If your older clients don’t understand what you’re saying, and they feel you don’t understand what they’re telling you – how effective and successful can you be?
Objectives of this Workshop:
- Provide a better understanding of older clientele
- Gain some insight into the components of effective communication
- Become more knowledgeable about how to communicate well with older people
- Discover how to make print communication more effective when addressing an older population
Workshop is comprised of 5 major sections:
- A review of the large and growing senior market
- Physiological changes in aging
- An overview of how we communicate
- Recognizing and overcoming barriers to communication
- Getting your message across in print
For more information, call (416) 252-9010 or e-mail to info@boomeroptions.ca
As accredited providers of services to seniors and their families, we proudly support our Clients’ Bill of Rights.
